We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Scammed!!! 10.1K Ratings. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Vivid Seats $7.5M Event Cancellation Class Action Settlement How has everyone's experience been with Vivid Seats? : r/phish - reddit Going to more events with Vivid Seats gets you to more events. Chicago Illinois Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. The request was put in minutes before. I will never ever purchase from Vivid seats again. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. I thought Vivid was a pr0n company. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. Read more Comments: 0 Vivid Seats' email and phones were not responding to many numerous requests. We were also told that the tickets would show up within 48 hours on the event. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. My experience is consistent with those reported on BBB. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Request to speak to a Vivid Seats agent. Crooks. They refuse to give a refund due to sending the tickets prior to showtime. Do not use Vividseats!! Called customer service and she said we have to fill out a form and wait. They take your money, and you have no valid tickets. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. We also ensure all reviews are published without moderation. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). We paid $1,279.45 for these tickets. Apply this Vivid Seats coupon code for $15 off first . The office is amazing. is vivid seats legit - Tecdud.com The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I have put in calls, live chats and emailed customer support. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. He was very knowledgeable and courteous. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. How do I know I can trust these reviews about Vivid Seats? When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Unsubscribe easily. All for the seller, not for the customer. If there is more I will do that as well lost time and money. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. We were given multiple different messages from Vivid seats regarding the tickets. Please refund me the differance between what you charged me and what the tickets actually cost. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard Well the day before the game which was 4 hrs from my home they quit responding to me all together. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. We'll get you there. Do not trust Vivid Seats!!!! . They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. they are all the same basically. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. In my eyes I trully beleive you are a rip off company. I purchased tickets through you company for the September 11, 2022 Rodeo. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. They refunded, but I am out 2 nights for the hotel. I want my $1,500 back in my bank account. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. I was going to the AFC championship game and bought a parking pass from Vivid Seats. Copyright 2022 Consumers Unified LLC. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. I called before the event and after. Providing an exceptional buying experience is something we want all of our fans to experience. The total price was $1405.95. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. The following is a chronological timing of the events that occurred: Over 100 million tickets sold. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. I expect to pay the normal service fees, but not what you charged me for the tickets. Who Sets the Price on Vivid Seats? Patient, reassuring, and kind -- why I will use this entity again! If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. Vivid Seats - Home - Facebook This is absurd! I own a venue. So I recommend never buying anything from this place. They simply dont care. You are paid through PayPal after the event occurs. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. The. Dont EVER use vivid seats for any purchases. Suite 800. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. It offers a 100%. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. They can see this but they refused to issue a refund. Vivid Seats. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Send us a DM on social media. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Enjoy reading our tips and recommendations. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. This comment was posted by a verified customer. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Your trust is important to us. One can only hope these ticket monopolies will be better regulated in the near future. Find out how we combat fake reviews. I will never use vivid seats ever again. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? The insurance was $65.82. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. WONDERFUL Young Man. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . A refund or seats in RTC4. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Top 2,652 Vivid Seats Reviews - ConsumerAffairs They are aware of this issue. Below is a collection of reviews and ratings pulled for your easy reference. Lack of preparation and communication from the recruiter for each step of the process. Looking for the best way to buy and sell mobile tickets? I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Then allows the seller to change the date to the day of the event. Abel helped me and made the process easy. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber The company says it "provides a legit, safe and secure platform. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Ratings and Reviews 4.6 out of 5. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. The market price provided by Vivid was over $500 per ticket. Also, VividSeats says all orders are 100% . A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. All they say is their sry, well so am I! If you have any questions about the refund process, feel free to reach out to our Customer Service. VividSeats has B rating with the BBB.org as of September 2022. Is this your company? I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Credit care company is stating they rejected my dispute because all sales are final. Barbara, who is my agent, was absolutely the best that you could have. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. Never again. They deserve to go bankrupt as they cost me $800. I have bought tickets through Vivid Seats for two different concerts. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Vivid Seats Review for February 2023 | Best Ticket Brokers We also confirm that your tickets are general admission. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They refuse to give refunds for anything. I called 2 seconds after I saw the $960 total. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. The email made a vague reference to covid 19 but no definite reason was given. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard I was told that I should have known that by this note that was listed: xfer Piggyback. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] I suggest never doing business with them. Absolutely disgusting. Vivid Seats goal is to safely and securely connect customers with event tickets. THEY ARE SCAMMERS. Gain trust and grow your business with customer reviews. And in checking with the Keillor show I found that the show was not sold out! I could not attend. Purchased parking for the Super Bowl. Read full review of Vivid Seats and 1 comment. 1,560 talking about this. It also assists sellers who have tickets and want to sell them safely. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. These were sold from the originator which means there's no reason they couldn't have been refunded. Desired outcome: I would like to warm people to avoid buying tickets through Vivid Seats. We are absolutely sorry to hear what you experience. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Vivid seats is horrible. Please Refund at least $1000. Total SCAM! He was quick to answer my questions and quick to book my tickets. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. From over pricing. You advised that you arrived at 7:50 PM. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings I don't expect they are willing to give an apology. Shame shame for all the people you have messed with and hurt. We assure that you and your partner will be able to sit together. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. I used their site this morning to purchase two tickets to a show. Ticket resale limitations; prohibition; exception. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. I did not get what I paid for. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. Agreed! Just another company who still made money over COVID. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. This is clearly a loophole being used often by venues to protect these ticket scammers. They take your money, and you have no valid tickets. and their online chat system is useless. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Thank you Amanda. BS. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. I was purchasing 3 tickets and wanted to make sure we are all seated together. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). I was terrified that I would not receive my tickets. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. We're serious about getting you to the live events that you love. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. Companies can ask for reviews via automatic invitations. In one order, my tickets arrived via email within an hour or so. We value your privacy. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Marvin J was a great help to me in getting my tickets when n the website wasn't working. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Vivid Seats has 450 employees. She knew exactly what I needed and arranged to have it. We would love to review your order again to see if there's anything we can do to make this right for you. After a couple days and a hour or two of being on hold I finally received my refund. Service 254 Value 245 Shipping 164 They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Report as inappropriate. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. This will surely increase the credibility of your complaint. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. It was smooth and I didn't have to do all re-ordering process again. So, Vivid seats charged an additional $196. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. Business Profile for Vivid Seats LLC - Better Business Bureau Reliable & Rewarding Tickets. He said I should post the tickets for sale. The seller is not responsible for paying shipping fees. I do expect a responce and an apology for this overcharge. Vivid Seats Culture At a Glance. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. There were no humans to talk to to get my tickets before the event started. You can count on usas our fans already know. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Good Grief. I complained and they advised these were upgrade tickets and no refund would be issued. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints