Lack of benefits. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. "The bulk of my industry related education has been on the job training. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. It's a better way to conduct such interview method. "I naturally take on a leader and mentor-ship type of role with my co-workers. 1.Technical 2 technical 3 managerial 3 round of interview. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Plan B is always ready to go.". However, being a dynamic leader can make you a proponent for change in the organization. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Assure the interviewer that you see long-term career potential with Dnata. This experience has broadened my exposure a huge range of individuals. ", "I try always to create 'what-ifs' because I know that plans change and fail. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. Asked November 17, 2022 Work on ramp and other assigned duties like ramp coordinating Answered November 17, 2022 Answer See 3 answers How many rounds of interview for customer service agent Asked April 24, 2018 There are 3 rounds of interview. ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". Interviewed through hireview app. an. Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Sorry I couldn't remember the acronym for one! Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. I believe there are always opportunities for leadership - you have to keep your eyes open! I was asked did I google it? Talk to the interviewer about this specific task and what it meant to you. I couldnt complete the last two. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. I couldnt complete the last two. This question challenges you to think about how you act as a leader in your daily life. My experience was great during the interview session.
We understand that discretion is one of the measures of excellence. Caso continue recebendo esta mensagem, Perhaps they have multiple departments or locations. - What is the company's primary goal for this position in the next 12 months? Dubai
how do you handle your stress in a difficult time? Si continas recibiendo este mensaje, infrmanos del problema I am a firm believer in the idea that feedback should be implemented quickly after it's given. Talk to the interviewer about a time when you have been able to stretch company resources. "I do consider myself to be a creative individual. How candidates got an interview. ", "I find myself getting along with most people at work. I see that you have operations management positions open. Employee referral22 %. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels. It's fast and makes every day different. The process took 1 week. {%selectedMarker.addressRegion%}
To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Lamentamos Candidates applying for Customer Service Associate had the quickest hiring process (on average 1 day), whereas Line Maintenance Mechanic roles had the slowest hiring process (on average 240 days). Dubai
What is the interview process like at Dnata? The you ill have a hirevue interview. We are sorry for the inconvenience. Excellent time management skills combined with a superior knowledge of the customer service industry . Please help us protect Glassdoor by verifying that you're a Handles excess luggage and collect excess payment. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. First, we get everyone off to a common start. Share with the interviewer which skills you value the most. Please enable Cookies and reload the page. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. Be prepared with specific examples from a recent news story or client reviews. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. Philippines, {%selectedMarker.primaryContact%}
If I were to be asked to lie, I absolutely would not do that. I applied through college or university. {%selectedMarker.name%} {%selectedMarker.primaryContact%} {%selectedMarker.streetAddress%} {%selectedMarker.addressLocality%} {%selectedMarker.addressRegion%} I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Productive and and excellent work place. Interviews for Top Jobs at Dnata. Be as diplomatic as possible by highlighting the pros of each. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". Briefly share with the interviewer how you stay up to date on current events related to Dnata. Glassdoor users rated their interview experience at. This was disgusting behavior from an interviewer to question my integrity. What is a typical day like for you at dnata? Fill out a form. The ability to make . Privacy Policy
37 Dnata Customer Service Agent jobs. Amongst other general interview questions, I was tested on what do acronyms stand for. The next question was what does API stand for, which I gave the answer. Upvote 14. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. The interviewer would like to see that you proactively go after what you want and that you will act as a positive change-agent when you see room for improvement in the workplace. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps One to one interview, the process was quite relax. There are also a couple of blogs that I follow including Transport Data and Transport Now. Think about personal changes you could make that would have made your job easier, improved your skills or furthered your education. - Is there anything from my background and experience that I can clarify for you? Glassdoor users rated their interview experience at. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. United Arab Emirates, Corporate Communications
This training includes topics on transportation management, government policy and workplace safety.". Assure the interviewer that you are most willing to comply with any form of background check they require. You have likely gained many valuable skills in your career. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. to let us know you're having trouble. This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. This way, nothing comes back to bite me later on, as the deadline approaches.". This year I wrote a new procedure manual dedicated strictly to cost savings efforts. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. "I prefer working in a more predictable environment because I can be more effective in my tasks. Si continas viendo este mensaje, ", "Yes, I have been asked to lie on the job before. "I am always interested in learning more about this industry and the changes that are taking place. Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. "I have never been told to lie to a fellow employee or supervisor on the job. Some roles require one or more of the . This interview question allows you to demonstrate your ability to be a self-starter. A waste of my time! Ask me what a JSON or API is and I will tell you exactly what it is. However, we take things well beyond that initial induction. I do this to ensure that the more complicated parts of my projects are taken care of right away. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. I would have participated more in external company events. - What do you see as the biggest change in this industry over the past 3 years? Be enthusiastic when you discuss your long-term career plans! In a previous role, our inventory count was off. I am happy to comply with any checks that you need to conduct.". ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. message, contactez-nous l'adresse Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. Even if you're not leading a team, you can still demonstrate the qualities of a leader! The recruitment coordinator immediately called for an initial interview after passing the paper screening. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. Clark Freeport Zone
I am proud of my 3.90 GPA. Followed by 2 technical ,1 managerial round. Some of my favorite recent projects have included X, Y, and Z. Discuss the importance of safety, and what it means to you. . You can't always predict what they may say, and you also can't always predict how you might feel in response. enva un correo electrnico a Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs I interviewed at Dnata (Ho Chi Minh City) in Mar 2021, Easy, just need a drug test to pass and very easy questions like what when were there a time you had delt with a difficult passenger and how do you handle your stress in a difficult time. I was asked what does JSON stand for and got the first two letters (what is this school)? I am looking for compensation that is aligned with the role and provides an opportunity for growth.". - collgues de tout type comme par tout. ", "I am currently making $100,000 per year with two bonus opportunities. I certainly enjoy the challenge!". Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. I applied online. How do you react? "For the past four years I have been working with ABC, in the private sector. Any current certificates and tickets are helpful to bring with you to the interview. This was disgusting behavior from an interviewer to question my integrity. Hours:{%selectedMarker.openingHours%}. P.O Box 522, Vice President Commercial
United Arab Emirates, Vice President, Commercial & Business Development
They agreed and implemented my suggestion. I interviewed at Dnata (Manchester, England) in Oct 2022. Also, what types of career growth opportunities would follow this position? Ask me what a JSON or API is and I will tell you exactly what it is. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. "I understand that your work environment is very collaborative. Learning how to respond when given a performance review or negative feedback is essential. Job Location: Dubai, United Arab Emirates. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". Questions were about math, eye sight, english Grammer and passages but very tricky.
Talk to the interviewer about your ability to create a variety of potential scenarios. There are many options for communication software and messaging applications. Description of the Company (History, work style, salary etc) Talked one to one in the office Question was introduce myself, currently job role, What is good customer service, I applied online. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Interview questions were first added on September 15th, 2012. We will get enough time to answer the question and no need to be hurry. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. pour nous faire part du problme. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. The process took 4 weeks. I interviewed at Dnata (Sydney). Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Aydanos a proteger Glassdoor verificando que eres una persona real. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. "I have used a variety of team-based messaging applications. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. I worked very hard! ", "Stress is part of any demanding job, and I embrace it to the fullest. It felt great to accomplish so much and receive recognition for my dedication. Ci Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". First, we get everyone off to a common start. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. How to Answer: Why Do You Want to Work Here? The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. I applied online. Getting passengers through check points and to terminals quickly and safely. A waste of my time! I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Every new dnata employee, regardless of location or company, receives consistent training on their first day. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. This allows us to improve and customize your browsing experience. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. When factoring in bonuses and additional . Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. When workloads increase, stress levels do too. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. Read our Terms of Use for more information. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. The you ill have a hirevue interview. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. It is okay to brag a little bit when answering this question. I interviewed at Dnata (Manila, Manila) in Nov 2022. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. Have a question or concern? Think about what bothered you about this person and how you were affected by their behavior. If it's something that catches me by surprise, I usually ask for clarification. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. My boss did notice an improvement in my performance, so I formally suggested that the company pay for every employee to take one course per year. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Get started with your Free Employer Profile. No matter which system you use I am sure that I can pick it up very quickly. Generate a list of pending requests from DMIS to analyse advance work load profile. {%selectedMarker.streetAddress%}
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Followed by 2 technical ,1 managerial round. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". I would always choose honesty over lying, any day.". This site uses cookies. the coworkers were cool and fun and the management was encouraging, supportive and DNATA care . I believe it's easier to 'do' rather than 'tell.' Are there any particular courses you recommend that I take?". The hiring process at Dnata takes an average of 44.11 days when considering 29 user submitted interviews across all job titles. "If given a choice, I would leave my documentation tasks for last. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Languages:{%selectedMarker.languages%}
Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Talk to the interviewer about your career progression and what you would like to see in the future. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. Dubai
Review the company website and other online resources to ensure the questions you are asking are not mundane, or redundant. I would be delighted to work at Dnata. Report. Would you mind sharing with me your favorite source for transportation-related news?". Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. You should also mention any health and safety related training you have taken. - Is there any reason why you would not hire me? Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. However we know that its what we do afterwards that makes all the difference to them achieving their full potential. The topics included energy efficiency and recycling.". To find out more about the cookies we use, see our Privacy Policy. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail All of this makes you stand out from your competitors.". Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. ein Mensch und keine Maschine sind. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. A potential employer will often base their offer on your current salary. I was also processed for final interview. Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. I have three years' experience in public transport and four years' experience in private transportation. ". Were you asked to take on a particular task, project, or responsibility that gave you a strong sense of enjoyment? If I could take any related coursework, I would choose to learn more about transportation systems for public travel. My criminal record is clean as is my drivers' abstract. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. How do you manage the stressful times? The next question was what does API stand for, which I gave the answer. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. naar I am looking for a competitive salary in my next position. "Overall, my career has progressed a touch slower than I would have liked. Are there any courses you would recommend I take to round out my experience? There were a few key takeaways from this experience. Through Indeed22 %. para nos informar sobre o problema. focused in Specialized Sales, Merchandising and Marketing Operations. dnata Airport Operations
Every week there are new volunteers and new individuals with a range of needs. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. Proficiency in spoken and written English. One example of this would be the telephone sales scripts that I crafted for our inside sales team. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. verdade. Other online job site8 %. Employee engagement went up, and some powerful connections were made. las molestias. "In the past few years I was able to upgrade my education while still working full time. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Working for Dnata gets you recognised and other companies want to grab you. I have been in the industry 7+ years.