That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. This cookie is set by GDPR Cookie Consent plugin. Contact BT for help and support with your BT broadband, TV, home phone or mobile. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. BT Openreach SFI2 Engineer Visits. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Overtime is usually available so the minimum . Those striking are largely Openreach engineers and call centre workers. bt openreach working up a pole today. Do I have to pay for this visit? It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. If you currently work for the BT Group please apply directly through the Internal jobs board. BT. on An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Openreach is the UK's digital network business. Register (or login) on our website and you will not see this ad. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. The fault isnt due to fair wear and tear. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. 1. Technical support. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. What's the least amount of exercise we can get away with? . BT. Suggest you contact openreach as this is BT Retail /Consumer forum. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. And once you've got some experience under your belt, there should be opportunities for overtime. Engineers from Openreach cut the telephone line while working in the street. And once you've got some experience under your belt, there should be opportunities for overtime. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Well, by fiddling around on the Internet you have found me! I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . So, here's where it all started working as a Phone Engineer. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Send us your details and we'll be in touch as soon as we can. I know this because I have 26 years of experience tracing all kinds of faults. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. This could be when: We only charge for repair work on a small number of fault reports. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Analytical cookies are used to understand how visitors interact with the website. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. Openreach did not have anything to add to the BT statement. Read about our approach to external linking. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Hey,@zoni23welcome back to the community. You might not need a visit, just the right advice and help to identify the problem! This is simply not true. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. These cookies will be stored in your browser only with your consent. Accept cookies to experience the full functionality of this page. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. 15h06. Do openreach/ BT engineers work 24/7 ? We also use third-party cookies that help us analyze and understand how you use this website. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. If you need help email your.problems@observer.co.uk. Noisy faults often dont show up on a line test result. You also have the option to opt-out of these cookies. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Again, no one turned up. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! He has sturdy life goals and knows where he wants to go. By clicking Accept All, you consent to the use of ALL the cookies. Qube are employed directly by BT to do Internal Home Checks. Moving home . Civil's don't have to give the hrs travel time as you have to start at a yard. Ring sky told an engineer will come out in the next 48 hrs. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Contact BT. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact &
. Thank You). Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Depending on the type of fault and the stage we're at in repairing it, you can do this online. on The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Missed appointments. Try their website here. as per usual ,engineers working across the road and our broadband goes down. Announcements, Guides & Community Updates. Complex Engineering Reception and Triage. Include an address and phone number. This cookie is set by GDPR Cookie Consent plugin. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Members of the Communication Workers Union (CWU), including call centre. They will try and get you . Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Was the First Engineer who the complaint was about actually a Qube Engineer? More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. I also get time for classroom learning which hopefully . How long is the appointment? My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 . BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. BT won't send no one out because @SkyHelpTeam are my provider. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. They come across many different situations that require considerable skill and the ability to think and act quickly. What are the time slots for Openreach engineer appointments? Answered 26 October 2019 You will work long hours and not get paid for them . Although I would guess your fault will probably be picked up on Monday morning. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. BT promised two engineer appointments but no one turned up. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Engineers from Openreach managed to cut our telephone line while they were working on our road. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Find out more about the BT Business app and how to download it. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. 10 reasons to work for BT Openreach. Orders and upgrades. At conservative gathering, Trump is still the favourite. Work programme gives an insight into life as an Openreach engineer. The cookie is used to store the user consent for the cookies in the category "Performance". The installation takes around three hours and the Openreach engineer will need access to your property. They'll aim to do this within 5 working days of you placing your order. We need our broadband but have been told that it could take days to fix. The live chat person wasn't at all helpful and actually closed the chat without resolution. Your working hours Our engineers work 37.5 hours a week. business and public sector, Media
Within 10 working days, Openreach will have completed their survey. BT Openreach was established in 2006 . Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. There's more to Openreach than meets the eye. 30-03-2021 Its not BT Openreach, its simply Openreach, a BT Group company.. @bt_uk. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Log into order tracker using your BT ID or order reference and postcode. "These are the same workers who kept the country connected during the pandemic. Compiled by Patrick Collinson. Sustainability, Northern
They showed their strength but on Monday they will show their generosity. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. A specific time cannot be given and access must be available for the entire slot. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans More strikes are planned in the coming weeks in the rail dispute. But heres a quick guide to the different installation terms we use, and the average timescales. This cookie is set by GDPR Cookie Consent plugin. Response was given fairly soon after initial slection. What tips or advice would you give to others applying to BT? To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. All in a day's work | 17 comments on LinkedIn The ISP said it can take up to 72 hours. All depends when your manager wants you I guess. The re-branding exercise actually started, in a very low-key way, a few short . The Communication Workers Union (CWU),. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. The union was .