They were cheap but the quality of the car was the worst I have ever seen on a used car. Please note, making a new booking may result in the change of the Car Rental Company. It was very easy to make reservation and booked a rental car in a few minutes. If not, you will need to purchase the cover at the car rental company counter. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. In that case, the special cancellation terms are presented during booking. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. ONWise users may obtain an online cancellation quote through our contract administration platform. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. However, this is not true. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Please inform the car rental company straight away if your rental car gets damaged. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Amendments can only be made up to 48 hours before the pick-up time. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Wisecars does not own or operate any Car Rental Companies. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. When you rent a car, you will usually need deductiblecoverage. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . There are too much additional insurances taxes etc. I had questions about requirements of car insurance. Thank you guys for that excellence!!! Your voucher is normally issued 48 hours before the pick-up time. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Consider the cancellation policy. All related documentation must be kept if an insurance claim is submitted. In that case, please contact your bank for additional details. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If you do not agree with any part of them, you must not proceed with your booking. Wisecars will process your cancellation refunds in 7 days. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. One of our helpful agents will be in contact with you to address the request. This information must be sent via email and give Wisecars the relevant details of the incident. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Your voucher is normally issued 48 hours before the pick-up time. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. It is entirely up to the Car Rental Company whether they decide to do so or not. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Wisecars customer support is available 24/7. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. In all these cases, you will receive no refund of the money you have paid. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars believes in protecting your privacy. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. We will send you your rental voucher 48 hours before your pick-up time. Wisecars falsely advertised vehicles for rental on their website. We offer a price comparison of major and independent car rental suppliers around the world! Cancellation Protection can be purchased only at the time of booking and is not refundable. Anyone can write a Trustpilot review. Wisecars does not own or operate any Car Rental Companies. Wisecars Protection Package ensures that you are protected should anything go wrong. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. He explained to me patiently and clearly. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Subscribe! Dear Paul,Thank you for contacting us! With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. When picking up the car, every driver must present their licence. Please note, it is your responsibility to provide all the above-mentioned documents. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. An additional fee may apply and this will be paid at the rental counter (unless specified otherwise on the Wisecars voucher). Verification can help ensure real people write reviews about real companies. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Wisecars employs limited use of cookies for your safety and does not store any personal data. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In peak periods this may not be achievable. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Please note that all additional drivers must also show a valid driving licence at pick-up. If you haven't started your trip yet, you can change your drop-off time by amending your booking. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. The use of our website signifies your acceptance of these Terms of Service. Due to this protection, it cannot be read by any third party. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If additional information is required, the process may be extended for another 28 calendar days. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. The price is at end only a quarter of thee rate! Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. It is one of the scummiest business models I have ever seen. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. 6 My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. What's Wisecars' cancellation policy? The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. Very easy process and had the best price on the internet. Click on Menu "Subscriptions". If you do not agree with any part of them, you must not proceed with your booking. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you.