Thanks, good guide. they wont fully emerge from their rubber mounts and will stay under the metal shield but they will release the drive. You'll get our best-ever TV box They will only unscrew partially i.e. A moderator in the BT Forum has confirmed that the box will still work after cancelling. Everything else will continue to work perfectly. Thanks for the info I have changed the drive but the maintenance mode does not some up does the disk have to be formatted? Instructions for doing this can. Visit our full contacts page here After a few minutes of powering it on, does the Youview box work normally? Should work as a normal Freeview+ pvr. Connected drive to computer with a SATA to USB cable and removed the NTFS formatting, try again but still no Maintenance mode. Brilliant instructions. window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/11\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/11\/svg\/","svgExt":".svg","source":{"concatemoji":"http:\/\/www.centreyasmine.com\/wp-includes\/js\/wp-emoji-release.min.js?ver=4.9.18"}}; My box hadnt failed completely but was malfunctioning, unable to play back or use the apps, and I guessed it was a corrupt hard drive. I found them when our box started humming a tune and I wanted to know how to take the thing apart. Make sure its a drive suitable for AV, CCTV or PVR use such as the Western Digital AV drives. Weber County Sheriff Jobs, You could have a conflict with the powerline adaptors. I still have the old 1tb drive which Ill just keep handy for a month just in case etc it still spins up and passes Win 10 disk health checks so we will see how long it lasts. } /* ]]> */ Refit the lid loosely and turn the box over. I was dismayed that my box developed an HD issue, and even more so when I discovered you cant buy new boxes anymore. 10h30. From Box management select Power & standby. Now you can see the original YouView hard drive. Retrieved box from the bin, opened up and checked harddrive model number, ordered new one on eBay for 33.50 delivered, followed instructions to the letter. Replaced the hard drive with one pulled from an old laptop. Registered in England. If so why are BT misleading customers into believing that they need to return their YouView box? It was a freebie. One other thing to note, my HDD was held in place by not only the screws but also a very sticky foam pad. Box keeps going into standby. Glad you got your YouView box repaired Ray! The below will appear on the email currently with the title of "About the services you're stopping". Getting Ultra HD What content is available in Ultra HD? Thanks for the advice. I then took the replacement HD I found and wiped it, ran check disk and made sure it was just unallocated space before putting in back in the digi box. Only some main power transmitters have the COM 7 and COM 8 mux and these are lower power than the other Mux. You View Box After I Leave Bt Digital Spy Its also the consumers responsibility to understand their rights, which is why using these forums helps. Welcome to our best TV experience yet. It now appears to be working fine. You might find upon opening your box that the faulty HDMI output could be a broken solder joint on the connector which is simply remedied. Why couldnt more companies follow your example? Put the bottom back on the box loosely and turn the box upright again. Had already begun ordering a new box, and about to get my failed box recycled when I found your instructions. I used Gparted as I am running Linux Mint. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold both the channel +/- buttons on the front of the box, Press the button on the front of the box once while still holding both the channel +/- buttons together for 10-15 seconds, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. The different options available are displayed below. Phone opening hours are: Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 9am to 6pm Notification We'll always notify you when your contract ends. Some boxes were fitted with a Seagate 500Gb drive instead, part number ST500VT000. I have fixed mine I had bought a used hdd and it was formatted in fat 32 and did not work, if you google completely format hdd removing all partitions i watched a video you do it within dos on windows took less than 5mins at the end though finish instruction on assign, do not do the format for the pc just insert drive in you view box and bingo up and running. Hi there, I have the BT UHD box which I paid to upgrade to in September. 1Tb versions of the Western Digital drives are available along with Toshibas AV drives which were sometimes fitted, including to the 1Tb Ultra-HD 4K YouView boxes. Its still working fine with an average usage of 7 hrs live tv per day. Fantastically well-written guide, thank you! var removeEvent = function(evt, handler) { You view box. BT | The Motorhome Fun Club. It just makes the same beeping noise and wasnt recognised. They have nothing to do do with the functionality of the actual YouView box itself. Welcome to the Digital Spy forums. These are labelled underneath with the Model Name of either DTR-T2100, DTR-T2110 or DTR-T2120. Looking at the BT site,it appears that if you are out of contract,the box is yours to keep,as is the case with Talktalk.When I migrated from TT to PN,I received two letters,saying that they would recycle my router,but no mention of the TT box.As it was I had two boxes,and still use the later one,and it works fine as a retail box would. I can confirm also that my youview box supplied from BT still functions as normal and my 30 days notice ended 27th December. Anyone have this for a 1TB drive? Gently align and tighten the four hard drive screws. [CDATA[ */ var BooklyL10n = {"csrf_token":"c45bda60d8","today":"Aujourd'hui","months":["janvier","f\u00e9vrier","mars","avril","mai","juin","juillet","ao\u00fbt","septembre","octobre","novembre","d\u00e9cembre"],"days":["dimanche","lundi","mardi","mercredi","jeudi","vendredi","samedi"],"daysShort":["dim","lun","mar","mer","jeu","ven","sam"],"nextMonth":"Mois prochain","prevMonth":"Mois pr\u00e9c\u00e9dent","show_more":"Montre plus"}; I cannot thank you enough. OFCOM aren't interested in BTs subscription TV service. I let it run for about 4 hours and it wasnt even 1% complete and every sector so far was bad. The 320GB HDD in my neighbours Talktalk DN372T failed. Sound on HDMI did not work initially but yet again thanks to blog some else had had this experience and posted the resolution .Great experience keep up the great advice. Hi . . Really helpful & informative, well written. YouView is Simply Smart TV - Our new design allows you to get to the shows you love even quicker than before and our new features make TV work for you. I was thinking of replacing the 500gb drive in my youview+ box with a 3tb western digital purple drive. Switch on your TV and pre-select the correct HDMI input for your YouView box so you can see what the box is doing while it powers on. We just replaced ours with a spare Intel SSD and its up and running again. width: 1em !important; Are you able to temporarily move the YouView box nearer to your router so you can complete the setup with it plugged directly into the router with an Ethernet cable? Some people have had success cloning the old drive to a new one link. By continuing to browse, you are agreeing to our use of cookies. Microsoft and partners may be compensated if you purchase something through recommended links in this article. I have a BT TV pro box and am having recurring issues streaming content from via the Now TV app. Channel Nakoni Alamat Ng Pilipinas, The same applies to YouView boxes and the new BT TV Pro 4K box. var logHuman = function() { We thought it would . If you're able to, make a note of all your preferred settings and scheduled recordings as you will lose them once you've completed a Maintenance Mode reset. You can get to the cog by pressing Up and right after opening the Menu. Followed these instructions to replace what I thought was a damaged hard drve. ITVX: How to watch Love Island ITX, NollyHow to get ITVX on TV, what Ionic Industries Just to add to the above. Id rather try everything before I replace the disk. for (var i = 0; i < evts.length; i++) { This orientation of the box might affect the passive cooling of the other components, possibly improving it! If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. I wonder if TRIM optimisation has be running on the SSD? } I can confirm also that my youview box supplied from BT still functions as normal and my 30 days notice ended 27th December. Missing On Demand Apps - YouView Support Thanks you for the amazing instructions. Teslin Fake Id, The ribbon cable connector to the lid button had not latched to the main PCB during re-assembly and came away when I lifted off the lid to check. Thanks Again! The BT TV Box Pro - BT Broadband A moderator in the BT Forum has confirmed that the box will still work after cancelling. You can also buy or rent the latest films and box sets from the BT TV Store. This was great. Ive just fitted the hard drive recommended in the instructions but cannot get into Maintenance mode. I then turned it all off for a minute and then back on. Followed direction to eBay to get a Seagate 500gb New replacement hard drive , and was delivered next day (thanks to eBay ). If you've been inactive for a certain amount of time, we'll give you a nudge and say your box is about to go into standby. http://bt.custhelp.com/app/answers/detail/a_id/53417/~/how-to-return-and-recycle-your-bt-broadband-h says Bt will send you a returns bag if you were a BT Tv customer and you inform them you are leaving.. That is BT adhereing to their responsibilities under the Electrical waste regulations. Many thanks. Admittedly, YouView may be losing ground to cheaper rivals (e.g. Unplug and reconnect power to yourbox. Don't let them bully you into forgoing the full use of your YouView box. Press and keep holding the down arrow button on top of the box for 5 seconds until Enter Maintenance Mode Y/N appears on the TV screen. Its a 750Gb Toshiba drive. Apologies if someone has already asked this info. Im at a loss. There are many reports of call centre staff 'demanding' people return their boxes, along with lies that the boxes. In this guide we show you how to repair your BT or Plusnet YouView box by replacing the failed hard disk drive (HDD) inside it. document.detachEvent('on' + evt, handler); My PVR has started to boot loop. Thanks in advance! if (window.addEventListener) { Channel Nakoni Alamat Ng Pilipinas, Once you stop paying for the BT TV package it works exactly the same as any other Humax box. This will cure the clicking/buzzing/beeping noise fault that stops your YouView box from booting up due to hard drive failure. Using Maintenance Mode - YouView Support I tried to reformat it but it just comes back to the same menu , plus it keeps saying format failed if i try to format the disc and delete the recordings . Thanks, M. Hi Miles, you might find that the drive does not need formatting from maintenance mode. Thanks. Reading through the other comments people have retained their recordings by cloning hard drives, but this is for the same box. .woocommerce .woocommerce-message::before { color: #22a9f7; } Thanks very much, your procedure worked a treat. It does take several minutes for the maintenance menu to appear. Check your box has a stable connection to the internet. So I just called BT customer services to cancel my BT TV package because Im out of contract and since I only have the BT TV service to watch football and since the football season is over there isnt any point in paying for it during the off season. I looked at the old HD with a disk utility app, it just shows it as unallocated space. It's been confirmed by both BT and by YouView that these threats are entirely unfounded. /* YouView UHD Box Warranty After Leaving BT? - BT Community Menu speed is the same, but boot from deep sleep is 10 secs faster with the SSD. Is it faster with the SSD & how big was the ssd I have a 320g is that big enough. You might also be able to upgrade your 500Gb box to a 1Tb hard drive or higher and although this has not been tested by us, our readers have reported success. When I follow the procedure to enter maintenance mode I get a blank screen. Same issue as most, strange noises during boot after power failure, probably rendered hard drive corrupt. Thank you. These are audio-visual drives and as you can see from the datasheet here they are very quiet and consume little power. YouView is supposed to be a box you can use without a subscription. FOR SALE! I get the waking up screen, then it goes straight into m mode. YouView is supposed to be a box you can use without a subscription. If we can't detect your region, then the app won't be shown. Free delivery for many products! I successfully managed to replace a failed Seagate hard drive with a 1Tb Western Digital. !function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod? Any feedback welcome- thanks. Maintenance mode is used to recover your box when something has gone wrong with it. I think you could a) clone the disk first, then b) extend the final partition to take up any extra space on your new drive, Im thinking of those with 500Gb drives wanting to go to 1TB. Possibly, although the drive from your Mac might not be compatible with the YouView box if its built to a different Apple spec. 05-06-2019 You can get to the cog by pressing Up after opening the Main Menu. Ive reset the box, connected HDMI directly to the TV, but still the same. Instead once you have removed the partitions your computer will not recognise the drive but you view will and success , removing the partitions and not formatting the hdd is the same as a brand new drive, once I found this out took less than 10 mins with the youview apart already. Disney Star - Wikipedia Any BT-specific recordings that you have on your hard drive won't replay after your contract ends apparently, but the Freeview recordings will continue as normal. All good Cheers! Will my YouView box from BT work if I decide to leave BT? Can you get the Enter maintenance mode Y/N prompt on screen, and then press power? However, as its not an AV spec drive it might be noisier, hotter and fail prematurely due to the continuous recording nature of the Youview boxes. If it is within the coverage of a main transmitter, or one of the bigger relays, you should get the lot. }); If you are bothered about BT hobbling your box, an idea I think is ludicrous, don't connect it to your router. I tried the factory reset and the usb reset but no luck. We followed the user guide instructions and Googled every possible solution without luck. Software reset and factory reset still failed, taking me back into maintenance mode. " /> A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Excellent guide which I used to replace the failed drive in my BT youview box. Not tried the BT Vision option but I wouldn't expect that to work. display: inline !important; I was stuck in the loop with the beeping. The only thing you will lose is the BT (Vision) TV app. Hi Dave, those are 3.5 drives so are too physically large to fit. The file are surprisingly easy to identify as they are [programme name and date].ts These files are in a XFS format partition; I didnt have any trouble reading/playing them under Linux Mint. Yes if its a used disk it doesnt need formatting, it just needs any partitions deleting. Thanks again for these instructions, and good luck to anyone else fixing their YouView box . Sign in or register to get started. Now no trouble getting Maintenance mode, and box appears to be working as before. Looking at your photos of inside the box there is a large plate on the underside is that easy to remove? After buying a new Seagate ST500VT000 hard drive I turned it back on and did a software reset and everything is working as before. Easy to follow and pretty straightforward to carr out which was great. Having googled the fault I found your site and I have successfully replaced the hard drive, same for same, following your expert guidance and for 32 I now have a fully functioning box again. } Youview Box - Problems with BT & TalkTalk Boxes - Spacehop Serious question will there be any risk to the hard drive if I position the box vertically on its RH edge (Hard drive above PCB)? Worked a treat for my youview box thanks , Hi Assuming youre already with BT for your Broadband, then the costs are as follows: TV service: Either 4 a month (basic service) or 12.50 for the unlimited service. Everything works perfect thanks to your easy to understand instructions. Thanks very much, good for the Planet as well as my wallet. People have best results with a brand new drive but if they buy a refurbished one they might have to use a computer to delete all the partitions from the drive. Hi, I have just received my first YouView box with recording facility from BT (500gb) and having read your really excellent instructions I cant wait for it to fail so I can fit a larger hard drive just a joke! It did allow me to recover some of the old recording from the failed disk. Without trying to enter maintenance mode it just loops around the loading screens and doesnt boot. You can restore your box back to its factory settings, letting you start again from a clean slate. Youview box functionality after cancelling BT contract YouView Community Choose preferred time limit from 2, 3, 4 or 12 hours options. The sticky pad was the culprit! A YouView Box FAQ Some On Demand apps are only available in certain regions. And that's with anytime calls to non-premium numbers. Would have thrown the box away without finding your site. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Make sure when reconnecting the cable from the lid to the pcb that you get a loud click to show it has gone right in! It worked..! The PCB is covered with a heatsink/RF shield. Note to others, when the instructions say wait a few minutes for maintenance mode to appear, it really does mean a few minutes. 2 weeks ago I rang up and cancelled just the TV package but kept the broadband and the woman I spoke to was adiment I would need a new box to watch TV. Is the soldering easy or should I take it to a hifi repair shop? }; It seems to be working fine now. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? It is also applicable to the similar looking 4K Ultra HD BT YouView boxes (DTR-T4000) which have a 1TB hard drive fitted. Thank you so much for these instructions! ok thank you so i will lose all my recordings but any more i make will be ok ? Is there much difference these days?? Mine actually had a Seagate ST500VT000 fitted. The power on button still worked but the down one didnt, so the maintenance mode prompt never appeared. Release the down button and press the power button to say yes. Thank you for the excellent guide, well written and easy to follow, I know have a working box once again. Disney Star Private Limited is an Indian media conglomerate owned by The Walt Disney Company India subsidiary of The Walt Disney Company. All you'll do is end up getting frustrated and angry with BT. YouView Home / Help & Support; Search or. It is headquartered in Mumbai, Maharashtra. Our box packed up giving that irritating occasional beeping noise whilst stuck on the loading screen. Just replaced youview box hard drive following your easy to follow instructions. It will just record Freeview off air but internet channels may not be available especially subscription ones, it may or may not be compatible with such services from another internet provider. With the lid clipped back in place turn the box upside down and fit the 4 long screws. I tried all 5 options in M mode and kept getting the same answer. Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce I had put my bt box in the bin then came across this website. I tried this (before finding your guide), and installed my wifes old Mac hard drive (not reformatted). It worked a dream. I'm now happy with the disagree icon, because its gone. Thanks Richard, yes as long as all the partitions are deleted off the used hard disk by a PC the YouView box will then create its own partitions. Thanks for the advice worked like a dream got a WD 500Gb WD5000LUCT on ebay for 29.95 inc del. Whether you can get all the HD channels depends on what transmitter you will get channels from and the reception conditions. Maintenance mode not coming up when down arrow pressed. if (window.removeEventListener) { YouView. So count me as completely and utterly confused! Great instructions thx, bought a new drive (exact same 1tb WD drive). I read a comment that if BT waking up appears, I may not need Maintenance mode. Had to remove the large heat sick under the PCB to get the old hard-drive to slide out. This is to support the feature of pausing and rewinding live TV. NetGem), but a lot of consumers today still have one of their boxes installed. Hope this helps any future users. My husband . window.wfLogHumanRan = true; Then the YouView software can create its own partitions on the drive. Announcements, Guides & Community Updates, Here's where you can find out more about returns. Resetting both your box and your router is likely going to be the easiest and quickest solution to this problem. vertical-align: -0.1em !important; Here, under Signal & Connection select Signal Quality and check the quality of the signal. Thanks for the tips Robin. *Settings can be found via the cog in the top right corner of the Menu. No, you need to get a BT Broadband package if you want to watch BT TV. Its in their commercial interest not to advertise the consumers rights. Im not sure why all the previous steps failed, but that last method with a cloned drive worked for me. Due to the 30 day's notice I won't know until 29th December but to be safe I've unplugged the Ethernet from the box until that date has passed. Watch Shop Bd, Votre adresse de messagerie ne sera pas publie. If so why are BT misleading customers into believing that they need to return their YouView box? Once reassembled your box will need to be re-initialised by powering it up into maintenance mode. Fortunately, whether you're dealing with signal loss, missing channels, distorted or pixelated picture, spotty audio, a faulty . blockquote{border-color:#EAEAEA #EAEAEA #EAEAEA #22a9f7}.site-title a:hover,a{color:#22a9f7}#masthead .search-form,.main-navigation a:hover,.main-navigation ul li ul li a:hover,.main-navigation ul li ul li:hover>a,.main-navigation ul li.current-menu-ancestor a,.main-navigation ul li.current-menu-item a,.main-navigation ul li.current-menu-item ul li a:hover,.main-navigation ul li.current_page_ancestor a,.main-navigation ul li.current_page_item a,.main-navigation ul li:hover>a{background-color:#22a9f7}.header-search-icon:before{color:#22a9f7}button,input[type=button],input[type=reset],input[type=submit]{background-color:#22a9f7}#content .comments-area a.comment-edit-link:hover,#content .comments-area a.comment-permalink:hover,#content .comments-area article header cite a:hover,#content .entry-meta span a:hover,#content .entry-title a:hover,.comment .comment-reply-link:hover,.comments-area .comment-author-link a:hover,.entry-meta span:hover,.site-header .menu-toggle,.site-header .menu-toggle:hover{color:#22a9f7}.main-small-navigation ul li ul li a:hover,.main-small-navigation ul li:hover,.main-small-navigation ul li a:hover,.main-small-navigation ul li ul li:hover>a,.main-small-navigation ul > .current_page_item, .main-small-navigation ul > .current-menu-item,.main-small-navigation ul li.current-menu-item ul li a:hover{background-color:#22a9f7}#featured_pages a.more-link:hover, .wpcf7-form input:focus{border-color:#22a9f7;color:#22a9f7}a#back-top:before{background-color:#22a9f7}a#scroll-up span{color:#22a9f7} A few black screens as it reboots, but if you are patient it gets there. Unless the drive is an AV grade model it might not last as long as an AV grade drive. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. The main TV downstairs had a Freesat box, YouView box and PS3. As Graham pointed out, whether you continue to receive all the channels depends on where your new address is. Just fitted ebay hard drive no software reset gone back to its old settings bt waking up then youview loading maintenance setting just flashed on screen just once. Need more help? You can also access Netflix, Now TV, and other quality content from it. Thanks, Hi Hi, hi will a buffalo hd-pvu2 500 gig work in it. Am I being mislead by BT here to keep me paying? Easy to swap out. As Graham pointed out, whether. I ended up using MiniTool Partition Wizard, it was straight forward. wfscr.async = true; However I also have a BT TV UHD YouView box plugged into HDMI1 and this is. None of the Maintenance mode options fixed anything on my failed box. Reading Time: 4 minutes There's nothing worse than encountering BT YouView box problems when you're already comfortable in bed or on your couch while watching your favourite show or movie. Unfortunately, I get to YouView>please wait, loading but then it switches off (red light), switches on again and goes through the same procedure.