The temperature would not go above 63. Staff was great, especially Gary who check us in. The spa is excellent, and the on-site Southgate Bar & Restaurant is popular among visitors and locals alike. It is minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and numerous other NYC attractions. Essex House told me that I booked the room on a AAA cash rate. We are open with full services now, I apologize for this experience. SOUTHGATE Bar & Restaurant tempts guests with impressive views near Central Park South and delicious American dishes. With Central Park as the hotel's front lawn, guests have access to the breathtaking grounds and are encouraged to explore through an exclusive Essex House curated tour. with the kids playground also conveniently directly opposite. We still do have our Marriott platinum status. Open for 2 Double Beds. This hotel was perfect - super friendly staff, loved being located right across the street from Central Park and close to 5th avenue (window) shopping! New York City, New York 10019. I assured her it was not and that I, again, had proof of that. I was VERY surprised to see this room had a shower curtain not even glass paneling for the shower. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at SOUTHGATE Bar . We had a family room (a suite and connecting room), and as we notified the hotel in advance, there were games and tee-pee tents in the room. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Read the latest reviews for JW Marriott Essex House New York in New York, NY on WeddingWire. We went to the front desk they gave us another room. The bar area has seating around a fireplace. We hope to welcome you back on the next trip to NYC, we have made some significant changes since Memorial Day and our increase of associates are also so happy to see our most valued guests traveling. Requested a higher floor with a view months ago and we got a 3rd floor room with a view of a rooftop. Some guests have reported some maintenance issues in units that were not fully renovated in 2017, including peeling wallpaper and water damage. Breakfast in the on-site restaurant was a complete waste of money. Mitt Romneyran by on the street outside. The Essex House is located just across the street from, and on the southern edge of, New York's magnificent Central Park. Thank you for taking the time to let us know about your experience while staying with us. All Properties in New York JW Marriott Essex House New York Health Protected 160 Central Park South, Manhattan, New York, New York State, 10019, United States Show on map Steps from Central Park, guests of our NYC hotel are near shows at Lincoln Center, the shops and cafes of Columbus Circle, Wollman Rink and the zoo. Bed Type and Features - Memory foam bed, a down duvet, a pillow menu, and bed sheets . I don't know if the clerk just decided on her own that I'd rather have a room then as opposed to waiting for the Central. I have shared your experience with our team. The room seemed slightly dated and like it hadn't been updated in a while. We mentioned both before we arrived. I expected location and the building itself to be wonderful. Please check our partner sites when booking to verify that details are still correct. I have been platinum with Marriott for about 10 years now & travel a lot both for work and leisure. COVID update: JW Marriott Essex House New York has updated their hours and services. I finally received an email Christmas Day from Marriott informing me that the refund would be on my credit card by 12/28 and if it's not there to respond to their email to let them know. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. The room and dcor was spectacular, the service provided to our . But service there blew me away! JW Marriott Essex House New York 2,351 reviews #304 of 515 hotels in New York City Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The hotel also offers Internet TV with high-speed access to Netflix, HuluPlus, YouTube and Pandora. There was a marble bath but the grout was missing between some of the marble on the floor. Revel in refined luxury at JW Marriott Essex House New York. I really cant say thank you enough to every staff I met here I truly highly recommend this hotel for comfort and satisfaction!!! Treat yourself to SOUTHGATE Bar and Restaurant for on-site dining and mouthwatering American cuisine. They did not give me that so had to sleep on the floor. The Essex House is also one of New York's go-to luxury hotels for notable names. laura.burton@marriott.com. more. East West Coast Girl C. said: Although the attention to detail is terrific i.e. Pre pandemic we traveled extensively. The room was very clean and well kept, on the high floor, facing Central Park - thanks a lot to hotel team for this little new years gift! The lady behind the front desk was very cheery but she spent at least 10 minutes to find a church. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Use Spot Hero app to park at countless nearby lots for a fraction of williamsR4048FB, Thank you for taking the time to let us know about your experience while staying with us. JW Marriott Essex House New York. Thank you very much to Laura Burton ( Resident Manager) of JW Essex House in Central Park New York City and Madeline Vargas, Executive Assistant it was an amazing stay at our beautiful suite . I finally received that from them. Which languages are spoken by the staff at JW Marriott Essex House New York? At this point I have no idea if they will even redeem my free night certificate before it expires--that's their problem, not mine. JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. Join us for signature brunch selections or after-hours drinks at the cocktail lounge. Come March 20, its officially spring, meaning it will once again be one of our favorite times of year. I cant begin to describe the horrible nature of our recent stay at this hotel. 5th Avenue and all the great shops are also walking distance, along with some of the great restaurants such as Sara Beths and Serendipity 3. . Thats why hotels along the route are offering packages to allow, The Viceroy Room at the Viceroy Santa Monica; Los Angeles, CA 1. The rooms were also clean, modern and amazing views of the park. davemh333, Thank you for taking the time to let us know about your experience while staying with us. Did not try the dining options but lots of great nearby restaurants, Roc_OnVaca, Thank you for taking the time to let us know about your experience while staying with us. In hospitality, JW Marriott Team. Our hotel is ideally situated within walking distance of Columbus Circle, Lincoln Center and Carnegie Hall. Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Guests can relax and enjoy a variety of beauty and spa treatments. Runners will put their best (and fastest) feet, If youve ever been, you know that seeing the Macys Thanksgiving Day Parade in New York is an entirely different experience than watching it on TV. The Essex House is more expensive than the less iconic, less well-locatedBenjamin, but it offers a similar level of luxury and also features an in-house spa. In addition the front desk refuses to send water to the room. JW Marriott Essex House has been classified as a New York Historical Hotel since 1931. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. We weren't expecting an upgrade but it would have been nice and the hotel didn't see busy at all to be honest. Full American breakfast, fee from 47.00 USD, Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777, Open for dinner Dress code: Formal Phone: +1 212-823-9500, Open for breakfast, lunch and dinner Dress code: Casual Phone: +1 212-245-9800, Open for lunch and dinner Dress code: Formal Phone: +1 212-582-5100, Open for lunch and dinner Dress code: Casual Phone: +1 212-541-9000, Open for lunch and dinner Dress code: Casual Phone: +1 212-713-0015, Open for dinner Dress code: Jacket Phone: +1 212-288-0033, 1996 2023 Marriott International, Inc. All rights reserved. Pre pandemic we traveled extensively. I hope you choose to stay with us again when your travels bring you back to the area so we can make your next stay memorable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The city is full of hotels some towering high on iconic roads and others tucked away on busy pedestrian streets or in sleepy boroughs. Even when open it is the worst breakfast I have ever had at a JW. We finally had the engineer come, and he said oh well the heat is off in the hotel. We still do have our Marriott platinum status. Building: JW Marriott Essex House 160 Central Park South, New York, NY, 10019. See more questions & answers about this hotel from the Tripadvisor community. Thanks Essex House! Looking forward to staying at this hotel againVery SOON! Our recently reimagined hotel rooms and family suites boast Art Deco designs, smart technology, connecting rooms and luxury amenities such as plush bedding, marble bathrooms and views of NYC. JW Marriott Essex House New York - Fitness centre entrance Additionally, the hotel has a small fitness centre located on the third floor, with all-new modern treadmills, ellipticals, weight machines, and free weights. And on the third floor, celebrity political pollsterMark Pennwas waiting by the elevator during our visit. The Staff was extremely professional, cordial and accommodating. Sample locally sourced ingredients for breakfast, brunch, lunch or dinner. Browse Venue prices, photos and 14 reviews, with a rating of 5.0 out of 5. . Breakfast This stylish urban boutique hotel in New York's Garment District is located in a historic building that was once a tea salon and hat factory. The menu is mostly American. the location is beyond fabulous. There's fine dining, a late night menu and room service to keep you fully fueled, as well as PRIMP spa to ensure there's enough relaxation versus city-hustle-and-bustle busyness. She asked how long we would be before going out and then kept ringing on the door bell to find out when we were actually going! JW Marriott Essex House New York elevates your dining experience in Midtown Manhattan. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Executive lounge was the most bare I have ever seen at a Marriott. I cant begin to describe the horrible nature of our recent stay at this hotel. They have him toys upon arrival, were very kind and super attentive to us..Things are limited with Covid-19 so the lounge for elite members doesnt offer a real breakfast.I think more could be done here perhaps to offer delivered eggs or something upon requestHowever, overall would come back here with my family again. For business travel they have everything you need: good lighting, good outlets, good place to work.I was fortunate to stay in a higher floor, which I would recommend because the lower floors can be noisy. Set beside Central Park South in the heart of downtown, JW Marriott Essex House New York is a classic hub for enjoying the parks, theatres, boutiques, and culture of Manhattan. When we arrived we were greeted by the wonderful staff, and at breakfast and around the hotel the staff were all super friendly and chatty too. Thanks to the nearbyLincoln Center, many celebs make appearance in or around the hotel. But there are ways to get, Youve finally decided to visit New York City, so where are you going to stay? The temperature would not go above 63. Rooms are nicer than they used to be, but nothing special. Many travelers are interested in one particular factor the neighborhood. More options nearby Dining services Local restaurant dinner delivery Room service Sundry/Convenience store Breakfast Full American breakfast, fee from 47.00 USD Steakhouse, 0.3 KM Quality Meats Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777 Stay at this 4.5-star luxury hotel in New York. If your travels bring you back to NYC, please feel free to reach out to me directly so we can personalize the next visit. We were the first guests, Marina B. said: HIGHLY RECOMMENDED! Compare room types and prices from 46 providers and see 59 photos of JW Marriott Essex House New York, New York. SOUTHGATE Bar & Restaurant tempts guests with enriching views of Central Park South, delicious American dishes and locally sourced ingredients for a casual lunch or dinner in NYC. We did not catch this hotel and its staff at their best. Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles). The heavily touristed crosstown street it sits on, Central Park South, is a mix of high-rise hotels and high-end apartment buildings. It's directly across from Central Park and offers some amazing views, if you're lucky enough to get an outside facing room. We still do have our Marriott platinum status. Thank you for the review and we appreciate all of the feedback! Modern take on an American steakhouse serving up killer steaks and fresh seafood. No room service. A historic Manhattan landmark and timeless Art-Deco classic, The Essex House, a JW Marriott Hotel, offers an unparalleled living experience. We went inside to check in and waited about 30 minutes total for a valet to take our keys. Rejuvenate at PRIMP spa, break a sweat at our fitness center or enjoy fine dining at our SOUTHGATE Bar & Restaurant before exploring the city. +1 212-371-7777 Open for Lunch & Dinner Dress Code: Formal Italian Marea .2 Miles Upscale Italian seafood boasting 2 Michelin stars in a fine dining atmosphere. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. We finally had the engineer come, and he said oh well the heat is off in the hotel. The classic New York luxury of the JW Marriott Essex House evokes a more glamorous time, when men wore hats and women wore gloves. JW Marriott Essex House New York sits in the heart of Manhattan and is only steps away from Central Park, Carnegie Hall, Museum Mile, world-class 5th Avenue shopping, Theater Row, and more. The customer service here is exceptional!!! You can email us at nycex-frontofficemanagers@marriott.com. Located 3.4 mi (5.5 km) from the airport, JW Marriott Essex House New York offers a great location, putting you within just a 10-minute walk of Central Park and Broadway. Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests. My friend was one of the top 10 heroes being honored. Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center. In the Southgate bar we saw former sluggerReggie JacksonandMike Shanahan, former coach of the NFL's Denver Broncos.